IF YOUR CHILD HAS ALLERGIES DONT EVEN BOTHER - THE STAFF COULD NOT CARE LESS ABOUT MY BABY'S FOOD ALLERGIES, DID NOT KNOW IF THE FOOD WAS PREPARED AROUND THE FOOD HE IS ALLERGIC TO. MADE A FUSS ABOUT ME BRINGING MY OWN FOOD IN FOR HIM. AFTER COMPLAINING THEY BOUGHT MY EXPENSIVE CAKE OUT RUINED SLASHED ON THE BACK. WE HAD TO CUT OUR OWN CAKE THE HOST COULD NOT BE BOTHERED. NEVER EXPERIENCED SUCH APPAULING CUSTOMER SERVICE ESPECIALLY AFTER SPENDING SO MUCH MONEY!!! I HAVE A WHOLE LIST OF THINGS THIS PLACE DID! NOT TO MENTION THE GIRLS TRYING TO INTIMIDATE ME AND LAUGHING WHEN I WAS CLEARLY NOT HAPPY WITH THE RUDENESS OVER THE MICROPHONE.
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SPENT OVER £500 TO BE TREATED LIKE RUBBISH, RUDE STAFF RUDE RECEPTIONISTS ALL A BUNCH OF LIARS. MAJORITY OF MY LARGE PARTY WERE BLACK AND THE STAFF HATED IT. MANAGER IS A LIAR, THE GIRLS AT RECEPTION THINK IT'S A SCHOOL PLAYGROUND TO BE SPEAKING TO CUSTOMERS HOW THEY DO. PARTY HOST COULD NOT BE BOTHERED TO MAKE IT A NICE EXPERIENCE FOR US. IF YOU TRY AND COMPLAIN THEY MAKE UP A BUNCH OF LIES! TAKING THEM TO THE OMBUDSMAN!!! WOULD GIVE 0 STARS IF I COULD!!!!
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I'm shocked at peoples attitudes and those backing Dougherty. Like it or not places like Clowntown have policies in place for a reason and these people ignored them trying to run their own show. Guess what, you didn't get away with it. I have been visiting Clowntown for years and everyone I know loves it there. Food is great, staff are very nice and it is the best place to celebrate a birthday party. It's time you people stop with your lies. Anyone who visits Clowntown will agree.
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The most DISGRACEFUL place to take any CHILD. The receptionist came running to our table to STOP us singing HAPPY BIRTHDAY to our 8 yr old daughter. The most UNFRIENDLY PLACE EVER. One member of staff was very kind, during this awful experience. My wife tried to book a party for 20 children and 6 adults, all with food and was told there was no availability. When we arrived, there was one other group there, the two party booths were empty and were not used at all. There were 7 staff not doing very much (considering the place was so empty and not surprising given the abusive service by the receptionist). The nice member of staff came over to our friend and said the receptionist was annoyed and we were not to sing happy birthday, or produce a cake, (is there some kind of mental problem, going on here)? I told the receptionist to go away from my children, at which point she told me she would phone the POLICE. I have been here on at least 4 different occasions, over the years, (having 6 children) and it is my belief, you would have to be mental to give Clown Town any of you hard earned money, (I spent £300) let alone let them play in this shabby, unhygienic place. Beware, don't give them your custom. Colm Doherty
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